Frequently Asked Questions

Courses Quick Links

Why doesn't my course or webinar open when I click on the link given to me at time of registration?
I can log into my account but my spouse can't. He gets an error stating he is not enrolled. Why?.
Can I leave the system and come back in or do I have to watch it all at once?
How do I know if your courses or webinars will run on my computer?
Can I order more than one course at a time?
Can I review the course again later?
My agency told me to purchase the DVD set but I can't find it on your website.
Can I still purchase Because They Waited on DVD?
How do I get my certificate of completion?

Why doesn't my course or webinar open when I click on the link given to me at time of registration?

Check to make sure your pop-up blockers are all disabled.

I can log into my account but my spouse can't. He gets an error stating he is not enrolled. Why?

If you are using the same computer you must completely close your adobe account before attempting to open the spouse account..

Can I leave the system and come back in or do I have to watch it all at once?

Yes, you can leave and come back. The system will save your progress.

How do I know if your courses or webinars will run on my computer?

You may test your settings here:

Test your connection: http://heartofthematter.acrobat.com/common/help/en/support/meeting_test.htm

Get a quick overview: http://www.adobe.com/go/connectpro_overview

You will need Adobe Flash to access the content. ?If you are encountering problems, use this link to test your computer for compatibility and additional help.

http://www.adobe.com/go/meeting_test

Can I order more than one course at a time?

Sorry, but you must use the individual links to register for each course.

Can I review the course again later?

We allow families to have access to Because They Waited for as long as they like. Other courses are open for 60 days after registration.

My agency told me to purchase the DVD set but I can't find it on your website.

The new version of Because They Waited is now an online course. To get started right away, simply click here to register.

Can I still purchase Because They Waited on DVD?

We feel that the new, online version of Because They Waited provides an enhanced learning experience and strongly recommend it to families. However, if you need the DVD version please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it for more information.

How do I get my certificate of completion?

Once you've completed all steps in your learning pathway the system will automatically email your certificate to you within 24 hours.